Published
This policy explains how Công ty TNHH Sơn DOSA receives and uses information when users visit the website, contact the company or submit a quotation request. Users should provide only the information DOSA needs to classify the request and respond through the selected channel.
Last updated: July 24, 2026.
Scope
This policy applies to information submitted directly through website forms and the contact channels published by DOSA. Third-party websites or services linked from this website operate under their own policies.
Information the Website May Receive
A quotation or consultation request may include the user’s name, telephone number, email address, company name, location, expected quantity, equipment code or model and a description of the requirement. When users choose to attach files, the website may receive up to three JPG, PNG or WebP images for reference.
The website may also process limited technical information needed for operation and security, such as network and browser data used to reduce automated form submissions. The quotation form does not request passwords, payment card details or online payment data.
How Information Is Used
- Receive and classify requests concerning products or technical services.
- Review names, codes, models, images and current conditions provided by users.
- Contact users to clarify their requirements, provide consultation or send relevant quotation information.
- Maintain necessary operational records to reduce confusion or prevent requests from being lost.
- Protect the website against automated submissions or inappropriate access.
Information submitted through a form does not automatically create an order and is not used to process online payments.
Data Storage and Access
Quotation requests are stored as private records in the WordPress administration area. Attached images are kept outside the public uploads directory and can be retrieved only through an administrative function that checks access permissions.
When production email is enabled, the system may send a notification to the DOSA quotation mailbox. Access is limited to personnel responsible for handling the request or administering the relevant system.
Disclosure and Infrastructure Providers
DOSA does not sell information submitted through its consultation and quotation process. Hosting, email or technical support providers may process limited information where necessary to operate the website and respond to requests. Information may also be provided when required by a competent authority under applicable regulations.
Retention and Sender Rights
Information is retained for the time needed to receive, review and respond to the request and maintain relevant operational records. The specific retention period depends on the production process, record-keeping requirements and obligations applying to each case.
Users may ask DOSA to review, update or delete information they have provided. The request should include the telephone number or email address used, the approximate submission time and the reference code, if available, to support identification.
Information Security and Limitations
DOSA applies technical and access-control measures appropriate to the system in operation. However, no method of transmitting or storing data can eliminate every risk; users should not submit passwords, payment data, production secrets or unnecessary personal information.
Contact and Policy Changes
This policy may be updated when website tools or operating processes change. Questions or requests concerning data can be submitted through the Contact page. Before attaching images, users can review the quotation request guidance and the Terms of Use.